Privacy policy

1. Introduction

Welcome to HYPSTR. We operate an online store selling remote-controlled (RC) vehicles and related products through Shopify.

In this Privacy Policy, “HYPSTR”, “we”, “us”, and “our” refer to the business operating this online store. “You” and “your” refer to visitors and customers of our website.

We respect your privacy and are committed to handling your personal information responsibly. This policy explains what information we collect, why we collect it, how we use and share it, and the choices available to you.

We aim to handle personal information in accordance with applicable privacy laws, including South Africa's Protection of Personal Information Act 4 of 2013 (POPIA).

2. Personal Information We Collect

When you visit our website, contact us, or place an order, we may collect the following information:

Personal and contact details

Your name and surname.
Email address.
Telephone number, if provided.
Billing and delivery addresses.

Order and transaction details

Products purchased, including RC vehicles and accessories.
Order numbers and purchase history.
Delivery instructions and shipment tracking information.
Payment status and transaction references.

Payment information

Payments may be processed by third-party payment providers available through our Shopify store. The information collected depends on the payment method you select. We do not intentionally store complete payment card details ourselves where these are handled by an external payment provider.

Technical and website information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, and interactions with the website. Shopify and any other services enabled on our store may use cookies or similar technologies for website functionality, security, analytics, or other purposes.

Communications

If you contact us, we may retain your messages and the contact information you provide so that we can respond to your enquiry and assist you.

We aim to collect only information that is reasonably necessary for our business purposes.

3. How We Use Your Information

We may use your personal information to:

Process, confirm, and fulfil your orders.
Arrange delivery of products within South Africa.
Facilitate payments, refunds, and order-related transactions.
Communicate with you about purchases, shipping, returns, and customer support.
Respond to enquiries and resolve complaints.
Operate and maintain our Shopify store.
Improve our products, website functionality, and customer experience.
Detect and help prevent fraud, abuse, and unauthorised activity.
Maintain business records and meet applicable legal, tax, and accounting obligations.
Send promotional emails about HYPSTR products, offers, and updates where permitted by law.

We will process personal information for appropriate and lawful purposes and will not use it in ways that are incompatible with applicable legal requirements.

4. Shopify and Store Operations

Our online store is hosted on Shopify, which provides the e-commerce platform used to display products, manage orders, and support our online retail operations.

When you use our website or place an order, Shopify may process personal information on our behalf and provide services necessary to operate the store. Depending on the Shopify features and services enabled, this may include processing contact details, order information, device information, and website activity.

Shopify may also process certain information under its own privacy terms for services where it acts independently.

For further information, please review Shopify's Privacy Policy.

5. Payments

HYPSTR uses payment methods made available through its online checkout. The payment provider or providers used may depend on the payment options configured for our store.

When you make a purchase, relevant information may be shared with the applicable payment provider to process the transaction, verify payment, prevent fraud, or facilitate refunds.

Payment providers handle information according to their own privacy policies and applicable requirements. We recommend reviewing the relevant provider's privacy information when using its services.

6. Shipping and Delivery

HYPSTR currently offers shipping within South Africa.

To fulfil an order, we may share the information necessary to deliver your purchase with the relevant courier, shipping company, or fulfilment service. This may include your name, delivery address, telephone number, and order or tracking reference.

These details are used for purposes such as delivery, shipment tracking, delivery notifications, and resolving delivery issues.

We do not intentionally share more personal information with delivery providers than is reasonably necessary for these purposes.

7. Cookies and Similar Technologies

Our Shopify store may use cookies and similar technologies to support essential website functionality, remember shopping cart contents, maintain security, and improve the shopping experience.

Depending on the features and third-party services enabled on our store, cookies or similar technologies may also be used for analytics, performance measurement, or advertising.

We have not confirmed that HYPSTR uses specific analytics or advertising tracking tools. If these tools are enabled, we will update our disclosures and implement any consent or preference controls required by applicable law.

You can also manage cookies through your browser settings. Disabling certain cookies may affect the operation of parts of the website.

8. Marketing Communications

HYPSTR may send promotional emails about RC vehicles, accessories, product launches, special offers, and other store updates where permitted by applicable law.

We will obtain consent where required and comply with applicable rules for electronic direct marketing.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the email, where available, or by contacting us at support.hypstr@gmail.com.

Unsubscribing from marketing communications will not prevent us from sending essential messages relating to an existing order, payment, delivery, refund, or customer service request.

9. When We Share Personal Information

We do not sell your personal information to third parties.

We may share relevant information with the following categories of recipients where necessary:

Shopify: To host and operate our online store and support order processing.
Payment providers: To process payments, refunds, and fraud-prevention checks.
Couriers and delivery providers: To deliver orders and provide shipment updates.
Website applications and service providers: Where enabled, to provide technical, customer support, analytics, or marketing services.
Professional advisers: Where necessary for legitimate business, legal, or accounting purposes.
Public authorities: Where disclosure is required or permitted by applicable law.

We expect service providers processing personal information on our behalf to handle that information appropriately and in accordance with applicable requirements.

10. International Processing

Although HYPSTR currently ships orders only within South Africa, some service providers supporting our website may store or process personal information in other countries.

For example, Shopify and certain third-party services may process information outside South Africa.

Where personal information is transferred across borders, we will take steps to address applicable legal requirements, including those under POPIA where relevant.

11. Data Security

We take reasonable steps to protect personal information against loss, unauthorised access, misuse, disclosure, alteration, and destruction.

The safeguards available may depend on the systems and service providers used to operate our store.

No online service or electronic transmission can be guaranteed to be completely secure. If you believe your personal information has been compromised in connection with our store, please contact us promptly.

12. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, recordkeeping, fraud prevention, and compliance with applicable legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

When personal information is no longer required, we will take reasonable steps to delete, destroy, or de-identify it where appropriate and legally permissible.

13. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate, incomplete, or outdated information.
Request deletion or destruction of personal information where legally permissible.
Object to certain processing of your personal information.
Withdraw consent where processing is based on consent.
Object to direct marketing or unsubscribe from promotional communications.
Lodge a complaint with the relevant data protection authority.

To exercise your rights, contact us at support.hypstr@gmail.com.

We may need to verify your identity before processing your request. Certain information may need to be retained where required or permitted by law.

14. Children's Privacy

Our store is intended for people who are legally able to make purchases, with appropriate parental or guardian involvement where required.

We do not knowingly collect children's personal information in circumstances where doing so would be unlawful. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can assess the matter and take appropriate action.

15. Third-Party Websites

Our website may contain links to third-party websites or services, including payment providers and social media platforms.

These third parties may have their own privacy policies and practices. HYPSTR does not control their independent privacy practices, and we encourage you to review their policies before providing personal information.