Refund policy

At HYPSTR, we want you to be satisfied with your purchase. If you experience an issue with an RC vehicle or another product purchased from our store, please review our Return and Refund Policy below.

This policy applies to purchases made through the HYPSTR online store and is intended to operate alongside applicable South African consumer protection laws.

1. Returns and Eligibility

Before returning a product, please contact us at support.hypstr@gmail.com for instructions.

To help us assess your request, please provide your order number, a description of the issue, and photographs or videos where relevant.

Unless otherwise required by law, products returned for a voluntary change-of-mind return should:

• Be unused and in their original condition.

• Include the original packaging, accessories, manuals, and other supplied items.

• Include proof of purchase or a valid order number.

These conditions do not limit your statutory rights where a product is defective, unsafe, not as described, or otherwise fails to meet applicable legal requirements.

2. Damaged, Defective, or Incorrect Products

If your order arrives damaged, faulty, incomplete, or different from what you ordered, please contact us as soon as reasonably possible at support.hypstr@gmail.com.

Please include your order number and, where possible, photographs or videos showing the issue.

We will assess the problem and explain the available next steps. Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, or refund.

Under South Africa's Consumer Protection Act, qualifying goods that fail to meet applicable quality standards may be returned within six months of delivery, subject to the Act's requirements and exceptions. The consumer may generally elect a repair, replacement, or refund, as applicable.

Products should not be deliberately damaged, altered, or misused. However, a warranty or statutory claim will not be rejected solely because the original packaging is unavailable where the law does not permit that requirement.

3. Change-of-Mind Returns

At HYPSTR, we offer a 14-day change-of-mind return period for eligible products purchased through our online store.

To request a change-of-mind return, please contact us at support.hypstr@gmail.com within 14 calendar days of receiving your order.

To qualify for a voluntary change-of-mind return, the product must:

• Be unused and in its original condition.

• Be complete, including all supplied accessories, manuals, and components.

• Be returned in its original packaging, where reasonably possible.

• Include proof of purchase or a valid order number.

RC vehicles must not have been driven, operated, modified, or damaged if they are to qualify for a voluntary change-of-mind return. Products that show signs of use beyond what is reasonably necessary to inspect them may not qualify for this voluntary return option.

Before sending any product back, please contact us for return instructions. Unauthorised returns may take longer to process.

For approved change-of-mind returns, the customer is responsible for reasonable return shipping costs, where permitted by law and communicated as applicable.

Once we receive and inspect the returned product, we will notify you whether it qualifies for a refund under this policy. Approved refunds will generally be issued to the original payment method where reasonably possible.

This voluntary return policy does not limit any statutory cancellation, refund, replacement, or repair rights you may have under South African law. Defective, damaged, unsafe, or incorrectly supplied products will be handled in accordance with applicable consumer protection legislation.

4. RC Vehicles, Batteries, and Accessories

RC vehicles and their accessories may contain electronic components, rechargeable batteries, motors, and other specialised parts.

For safety and assessment purposes:

• Do not continue using a product if it appears damaged, unsafe, or defective.

• Follow the manufacturer's instructions for charging, handling, and storing batteries.

• Include any relevant accessories and components when returning a complete product, where reasonably possible.

• Tell us if a battery appears swollen, leaking, overheating, or otherwise unsafe. Do not post or courier a hazardous battery without receiving appropriate instructions.

Normal wear and tear, damage caused by misuse, improper maintenance, unauthorised modification, or failure to follow manufacturer instructions may affect a voluntary return or warranty assessment, subject to applicable law.

5. Refunds

Once an authorised return has been received and assessed, we will notify you of the outcome.

Where a refund is approved, it will generally be processed using the original payment method where reasonably possible. If an alternative method is necessary, we will contact you to arrange an appropriate option.

The time taken for the funds to appear in your account may depend on your payment provider or financial institution.

Where a refund is required by law, we will comply with the applicable requirements and timeframes. We will not use this policy to delay or restrict a refund to which you are legally entitled.

6. Exchanges and Replacements

If you receive a defective, damaged, or incorrect product, we will assess the matter and advise you whether a repair, replacement, refund, or other remedy is appropriate.

For voluntary exchanges, availability will depend on stock and the conditions agreed with you.

If a replacement is unavailable, we will discuss the available options with you in accordance with applicable law.

7. Return Shipping Costs

For voluntary change-of-mind returns, the customer may be responsible for reasonable return shipping costs where this is permitted by law and disclosed or agreed as applicable.

Where a product is defective, incorrect, or otherwise qualifies for a statutory remedy, responsibility for reasonable return or collection costs will be handled in accordance with applicable law.

Please contact us before arranging return shipping so that we can provide the correct instructions.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at support.hypstr@gmail.com and include your order number.

If your order has not yet been dispatched, we will assess whether cancellation is possible.

If your order has already been dispatched, the return or cancellation process will depend on the circumstances and applicable law, including any applicable statutory cancellation rights.

Nothing in this section limits any cancellation right that you may have under South African law.

9. Products That Cannot Be Returned

Some products may not be eligible for voluntary change-of-mind returns, depending on their condition, nature, or applicable legal exceptions.

This may include products that have been damaged through misuse or products that cannot reasonably be resold in their original condition.

These restrictions do not remove your rights regarding defective goods or any other mandatory rights under applicable law.

10. Warranty Information

Certain products may be covered by a manufacturer's warranty or other applicable warranty.

Warranty coverage, duration, and procedures may vary by product. Please refer to the product documentation or contact us for assistance.

Any manufacturer's warranty operates alongside, and does not replace or exclude, consumer rights that apply under South African law.

11. Contact Us

For returns, refunds, exchanges, or order cancellations, please contact:

Store: HYPSTR
Email: support.hypstr@gmail.com
Website: HYPSTR's official online store

Please include your order number and a clear description of your request so that we can assist you efficiently.

12. Changes to This Policy

HYPSTR may update this policy from time to time to reflect changes in our business practices or legal requirements.